Although we are confident that, like hundreds of our current customers, you will find the wait for delivery on your order to be absolutely worth the while. We are proud to say that our turnaround time is much faster than the industry standard. our products are made to order by skilled artisans and craftsmen using age-old, time-consuming techniques handed down through the centuries and across continents. In order to keep our products affordable for our customers and to conserve precious natural wood, we keep very little inventory. In spite of this, our turnaround, from the time you place your order to the time your order is delivered to you, is 2-10 weeks, with custom orders requiring up to 12 weeks. This includes order preparation, quality control, expert packaging, and shipping to your address. Compare that to the solid wood furniture industry standard of 16 weeks or longer!
Unfortunately, we cannot deliver to areas no serviced by freight carriers, including to rural and APO/FPO addresses or P.O. Boxes. Additional charges will apply to shipments to Canada, Alaska, Hawaii, or Puerto Rico. These additional charges will be determined by destination and order size and weight. Please call us at 720-862-8321 or email us if your order will be shipped to one of these areas.
When you place your order, please make sure that you include a valid delivery phone number where you can be reached by the freight carrier representatives 24 to 48 hours prior to delivery. Some deliveries may require a signature and, therefore, delivery time arrangements. Delivery times and service fees vary depending on your freight carrier’s schedule and availability.
Please be aware that, with the exception of apartment buildings and unusual driveways, most over sized items will be delivered to the nearest ground-level entrance of your residence or business only. However, most freight carriers will carry your items into a specific room or floor for an additional fee. Additional fees may also apply if entryway access is through a steep uphill or downhill slope. When you purchase an over sized item, you implicitly authorize Rustic Barcelona and/or the freight carrier to access, where applicable, additional fees to you.
Unforeseen shipping delays happen occasionally. We will notify you by email immediately should we determine that this will be the case with your order and that the shipment will be delayed beyond the time frame stated on the product page of our website. Rustic Barcelona cannot be held liable for delays due to inclement weather or shipping issues that are beyond its control. However, we will do our best to keep you informed.
If you have not received your tracking information, please check your spam and bulk folders before contacting us.