It is important to us that your order is delivered to you intact. We have hundreds of happy customers who have received their orders in a timely and satisfactory manner. We thoroughly inspect every order before and use only the best industry packaging standards. However, should an accident happen, we will make sure that you receive an identical replacement product at no extra cost to you.
For minor damage during shipment, we will help you to have your ordered item locally, and professionally, restored to its original state at no cost to you.
Filing a damage report is an easy process. You will receive, along with your order, detailed instructions on what to do if your order was damaged during shipment.
Please be aware that your item was custom-made for you using costly material and expert labor. Therefore, while we guarantee that we will replace any damaged items, we cannot issue a full refund of the item cost and shipping charges.